Troubleshooting and Common Questions

Articles

Pulse Checklists This article is intended for Pulse Coordinators and IT Administrators.  These downloadable checklists contain configu...
Troubleshoot common Pulse issues If you’re having problems signing into Pulse or using Pulse in your browser, try these steps before reporting the iss...
Can I change how often students check in? How to prompt Pulse check ins more than once a week. You can customise when Pulse sends out notifications to staff an...
Allow Pulse domains and IP addresses School IT Administrators must authorise access to the following Pulse domains and IP addresses.Australia, New Zealand...
Missing students and staff, or their details are incorrect This article is for Student Pulse Coordinators. Having missing students stems from missing or inaccurate data uploa...
Troubleshoot incorrect staff group allocations in Student Pulse This article is for Student Pulse Coordinators. During Student Pulse onboarding, you can’t set up your Wellbeing te...
Troubleshoot missing groups from Student Pulse's school structure This article is for Student Pulse Coordinators. If student groups are missing in Student Pulse, they were missing f...
Solve common Help Inbox issues This article is for Pulse Stewards, Directors and Teachers. Old help requests keep showing up on my Help Inbox Old ...
Troubleshooting SSO configuration issues This article is for IT Contacts or staff setting up SSO in Pulse. If an error message appears in Pulse or your SSO ...
Troubleshoot Pulse email issues This article is for Pulse Coordinators and school IT Administrators.Email issues usually occur when users are enrolle...
Minimum Requirements for Pulse Check-in This article is intended for IT Administrators and Principals. Pulse check-in can be accessed via a web browser or ...
Why can't I edit an incorrect email for a student? How to resolve an issue with editing a student email.   What does it mean if either of these error messages appears?...