Troubleshoot missing groups from Student Pulse's school structure

If student groups are missing in Student Pulse, they were missing from the student spreadsheet or were not configured in your SIS.

If you uploaded student spreadsheets

You must reset your Student Pulse configuration, then update and re-upload the spreadsheet prepared in Part 1 (a): Import school data of the Student Pulse onboarding process.

1. On the "Is this your school structure?" dialog, confirm that the school structure is incorrect by selecting "resetting onboarding."

Image 1. Select "resetting onboarding" to update the school structure.

2. On the Reset Onboarding pop-up, select CONFIRM.
3. Add the missing groups to the spreadsheet prepared in Part 1 (a): Import school data. If another staff member created the spreadsheet, you can ask them to add the missing groups.
4. Upload it again to Student Pulse.
5. Sign in again to Pulse using the link in the configuration notification email and continue your Student Pulse configuration.
   

Image 2. Student Pulse configuration email

If you synced your data from SIS

Configure your students and groups in your SIS instead of manually adding them in Pulse. Pulse will import new users and groups when it syncs with your SIS.

Once new data is imported into Pulse, you can reset your configuration. See Deploy Student Pulse with Wonde.