Employee Net Promoter Score Section of the dashboard

Information

This feature is not currently available in North America. Please contact your Success or Account Manager for more information.

Employee Net Promoter Score (eNPS) allows a Pulse Director to get a read on job satisfaction within the school.

eNPS will ask the question “How likely are you to recommend your school as a workplace to your friends and family?” once per calendar month during check-ins. Staff can answer on a scale of 0 to 10. They can also skip answering. Whether they answer or skip, they will not be asked the question again until the start of the next calendar month.

Overview

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The eNPS section will display a summary of responses for the current calendar month and to the left you can choose the whole school or different groups at the school. It will also show a comparison with the NPS score from the previous calendar month (if available).

The “horseshoe” device at left shows the Net Promoter Score® (NPS) for the current calendar month. If the data is available, it will also show you the previous month’s NPS score below it. It will show a little green up arrow if the current month’s score is higher and a little red down arrow if the current month’s score is lower than the previous month’s. The Net Promoter Score ranges from -100 to 100.

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The bar graph and summary table at right show the distribution of promoters, passives and detractors.

  • Promoters responded with a 9 or a 10.
  • Passives responded with a 7 or an 8.
  • Detractors responded from 0 to 6.

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Info

In order to protect the anonymity of the respondents, eNPS data will only be shown once 5 or more staff have responded to the question or skipped it.

"Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld."


eNPS is enabled by default. It can be disabled by logging in as a Coordinator and visiting Settings > Questions > eNPS for your Staff Pulse delivery.

 

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