Employee Net Promoter Score Section of the Staff Pulse dashboard

Employee Net Promoter Score (eNPS) allows a Pulse Director to get a read on job satisfaction within the school.

eNPS will ask the question “How likely are you to recommend your school as a workplace to your friends and family?” once per calendar month during check-ins. Staff can answer on a scale of 0 to 10. They can also skip answering. Whether they answer or skip, they will not be asked the question again until the start of the next calendar month.

Overview

Image 1: The eNPS section for your school's Staff Pulse.

The eNPS section will display a summary of responses for the current calendar month and to the left you can choose the whole school or different groups at the school. It will also show a comparison with the NPS score from the previous calendar month (if available).

The “horseshoe” device at left shows the Net Promoter Score® (NPS) for the current calendar month. If the data is available, it will also show you the previous month’s NPS score below it. It will show a little green up arrow if the current month’s score is higher and a little red down arrow if the current month’s score is lower than the previous month’s. The Net Promoter Score ranges from -100 to 100.

Image 2: The eNPS scores for your school's Staff Pulse.

The bar graph and summary table at right show the distribution of promoters, passives and detractors.

• Promoters responded with a 9 or a 10.
• Passives responded with a 7 or an 8.
• Detractors responded from 0 to 6.

Image 3: A breakdown of the eNPS scores for your school's Staff Pulse.

eNPS is enabled by default. It can be disabled by logging in as a Coordinator and visiting Settings > Questions > eNPS for your Staff Pulse delivery.