This article is for Staff Members and Pulse Directors.
Pulse participants (staff and students enrolled to check in) receive emails based on the frequency and timing set by your Pulse Coordinator. This includes:
- Gratitude emails
- Emails to Pulse Participants
- Emails to the Wellbeing team
- School codes for Pulse app users
Gratitude emails
When a student or staff member sends gratitude, Pulse notifies the recipient by email. Staff members can send gratitude by selecting Give Gratitude from their Pulse dashboard. Staff members who are not enrolled to check in can also receive Gratitude emails.
Image 1: A sample Gratitude email.
Emails to Pulse Participants
Welcome emails
Participants receive Welcome emails like the one below when Pulse is first deployed in your school. The email briefly describes the check-in process and provides a link to sign in to Pulse.
Image 2: Welcome email for participants of Pulse Check-in
Prompts to check in
Pulse sends prompt emails to let participants know it’s time to check in. Prompt emails are sent based on the frequency of your school’s check-in cadence (e.g. weekly, monthly). For example, Pulse will send a prompt email every Tuesday if weekly check-ins are scheduled for that day. Your Pulse Coordinator can update your school’s check-in cadence as needed.
Image 3: An email prompting a participant to check in.
Reminders to check in
Pulse sends reminder emails to participants who haven’t completed their scheduled check-in. Pulse Coordinators can choose whether to send reminder emails or not.
Image 4: An email reminding the participant to check in
Help Request acknowledgement
Pulse emails participants when their chosen staff members have acknowledged their help requests.
Image 5: Email to let you know that your request for help has been acknowledged for participants in ANZ.
Acknowledgement emails also include help resources for participants who need help immediately. The resources provided in the email are specific to the participant’s country or region.
To update the help resources, please contact your Pulse account manager.
| Country/Region | Default help resources |
|---|---|
|
Australia |
Kids Helpline eheadspace |
| New Zealand | Youthline Kidsline |
| United Kingdom | Childline Samaritans |
| United States | Teenline I'm Alive |
Table 1: Help resources by country or region
Emails to the Wellbeing team
Welcome emails
Pulse sends welcome emails to Wellbeing team members or staff members who oversee groups during Pulse deployment. Your Pulse Coordinator can choose to send staff welcome emails ahead of the welcome emails for students.The welcome email provides a sign-in link to Pulse and an overview of the Pulse Dashboard features
Image 6: Welcome email for staff overseeing a group in Pulse Check-in
Check-in reminders for staff
Pulse sends reminder emails to participants who haven’t checked in and notifies the staff overseeing their groups (e.g., year or class) about these reminders.
Image 7: An email to notify a staff member that their oversight group has been reminded to check in.
Requests for Help
Pulse immediately emails staff members whom participants have chosen to ask for help during check-in. Staff members also receive and acknowledge help requests in their Pulse Help Inbox.
Image 8: Email to advise a staff member who has been requested to help a participant.
School codes for Pulse app users
If your school uses the Pulse app, the emails will include your School Code to verify the app on users’ devices.
Image 9: School code for Pulse app.
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