Employee Net Promoter Score (eNPS) allows a Pulse Director to get a read on job satisfaction within the school.
eNPS will ask the question “How likely are you to recommend your school as a workplace to your friends and family?” once per calendar month during check-ins. Staff can answer on a scale of 0 to 10. They can also skip answering. Whether they answer or skip, they will not be asked the question again until the start of the next calendar month.
Overview
Image 1: The eNPS section for your school's Staff Pulse.
The eNPS section will display a summary of responses for the current calendar month and to the left you can choose the whole school or different groups at the school. It will also show a comparison with the NPS score from the previous calendar month (if available).
The “horseshoe” device at left shows the Net Promoter Score® (NPS) for the current calendar month. If the data is available, it will also show you the previous month’s NPS score below it. It will show a little green up arrow if the current month’s score is higher and a little red down arrow if the current month’s score is lower than the previous month’s. The Net Promoter Score ranges from -100 to 100.
Image 2: The eNPS scores for your school's Staff Pulse.
The bar graph and summary table at right show the distribution of promoters, passives and detractors.
- Promoters responded with a 9 or a 10.
- Passives responded with a 7 or an 8.
- Detractors responded from 0 to 6.
Image 3: A breakdown of the eNPS scores for your school's Staff Pulse.
Note
In order to protect the anonymity of the respondents, eNPS data will only be shown once 5 or more staff have responded to the question or skipped it.
"Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld."
eNPS is enabled by default. It can be turned off by logging in as a Coordinator and visiting Settings > Questions > eNPS for your Staff Pulse delivery.