FAQ for Parents and Guardians

What is Pulse?

Pulse is a wellbeing check-in tool that helps schools understand how students are feeling.

Each week, Pulse invites students to check in by answering short questions about their wellbeing and school experience. Some questions are anonymous, while others are identifiable to help staff provide timely support when needed.

Pulse helps schools notice patterns and respond more effectively to the wellbeing needs of individual students and the wider student community.

How does it work?

Once a week, Pulse will send participants an email (or push notification on the Pulse app) to complete a check-in. The check-in consists of seven base questions and the opportunity to share thanks with others in the school community. Check-ins generally take less than two minutes to complete.

Why do schools use Pulse?

Pulse uses questions supported by evidence-based frameworks to understand wellbeing. It shows the data in a simple and timely way that lets schools provide better support to each student and year level. Pulse can also provide more information in a shorter amount of time than longer surveys.

What information does Pulse collect? 

During Pulse deployment, the school will enrol students into Pulse using their name, email address, class/year group/house, and other relevant groups. 

Pulse collects the responses to the questions asked during a check-in.

The first two questions in each check-in (‘How are you feeling today?’ and ‘Which of these [emotions] best describes how you are feeling?’) are identifiable, meaning a student's name is attached to their response and can be seen by relevant school staff. If a student requests support, the selected staff member will be notified by email and see a message in their Pulse Dashboard’s Help Inbox.

All other responses are shown to schools as cohort-level feedback, not linked to individual students. 

Who can see responses to Pulse Check-in?

Only staff allocated to oversee a student’s class, house group, or grade can see their responses to the Pulse check-in. Principals, deputy principals, and other wellbeing staff within a school will generally oversee all students. 

Qoria employees may see the data for support purposes within the boundaries of the contractual obligations with schools.

Where does Pulse store and process personal information?

Data Storage and Encryption

Qoria takes data confidentiality seriously and designed Pulse with the privacy of participants and students in mind. It protects all data with security safeguards commensurate with its sensitivity. All data is password protected, redundantly stored, and encrypted where appropriate.

Qoria regularly backs up all personal information in Pulse to secure local data centres across major regions.

Service Providers

Qoria works with vendors, service providers, and other partners to help us provide the Service by performing tasks on our behalf. Qoria may need to share or provide information (including personal information) to them to help them achieve these business functions. These providers have limited access to your personal information to perform these tasks on our behalf. They are contractually bound to protect and use it only for the purpose it was disclosed and consistent with this Privacy Policy. Please check Appendix A of our privacy policy for a list of the third parties Qoria work with to provide the Service. Some of these services may operate outside multiple jurisdictions, including the USA.

Click the link for the Full Pulse Privacy Policy. Qoria owns Smoothwall.